Magento_Sales Known Issues

Issue #1: Cannot Update Order Status in Magento 2.4.7

Description

In Magento 2.4.7, a code change restricts order status updates to only orders with "processing" or "fraud" status. This breaks workflows where merchants need to update orders in other states (e.g., "pending", "holded", "complete").

Root Cause

File: Magento/Sales/Model/Order/Status/History.php

// Added in 2.4.7
return ($orderStatus === Order::STATE_PROCESSING || $orderStatus === Order::STATUS_FRAUD)
    ? $historyStatus
    : $orderStatus;

Symptoms

• → Admin panel "Change Status" dropdown disabled for non-processing orders
• → API status updates fail with validation error
• → Order comments added without status change

Workaround

-- Update order status directly (bypasses validation)
UPDATE sales_order
SET status = 'your_custom_status'
WHERE entity_id = 123;

-- Add status history entry
INSERT INTO sales_order_status_history (parent_id, status, comment, created_at)
VALUES (123, 'your_custom_status', 'Status updated manually', NOW());

namespace Vendor\Module\Plugin;

class FixStatusUpdate
{
    public function aroundGetStatus($subject, callable $proceed)
    {
        // Allow status changes for all order states
        return $subject->getData('status');
    }
}

Issue #2: MSI Shipment Blocked After Partial Refund

Description

When using MSI (Multi-Source Inventory) and a pickup order has some items refunded, attempting to create a shipment for the remaining items fails with error: "The order is not ready for pickup".

Root Cause

File: Magento/InventoryInStorePickupShipping/Model/Carrier/Validation/IsFulfillable.php:77

The validation checks if there's enough stock for the originally ordered quantity rather than the quantity still needing shipment.

Workaround

Issue #3: Order Grid Date Filter SQL Ambiguity Error

Description

When filtering the sales order grid by date range in the admin panel, users encounter error dialog: "Something went wrong with processing the default view and we have restored the filter to its original state."

Root Cause

SQL Error: "Column 'created_at' in where clause is ambiguous". The query joins multiple tables without properly qualifying the created_at column reference.

Workaround

Issue #4: Shipping Label Created Despite Shipment Creation Failure

Description

When creating a shipment with shipping label generation enabled, the system creates the label before validating stock availability. If shipment creation fails, the label has already been created and charged to the merchant's carrier account.

Financial Impact

• → UPS label: $8-15 per label
• → FedEx label: $10-20 per label
• → USPS label: $5-10 per label

Workaround

Issue #5: Credit Memo Shipping Tax Included Incorrectly

Description

When creating a credit memo for a product refund without refunding shipping costs, the system incorrectly includes shipping tax in the refund total. This causes over-refunding and accounting discrepancies.

Example Scenario

Workaround

Issue #6: Duplicate Credit Memos on PayPal Payflow Full Refund

Description

When processing full refunds for orders paid via PayPal Payflow, Magento creates two or more credit memos that appear identical and are created within seconds. This results in double-refunding customers.

Financial Impact

Workaround

Issue #7: Invoice Tax Recalculation Error with Discount

Description

When generating invoices for orders with 100% coupon discounts and tax calculated "after discount", the invoice incorrectly adds tax percentage to the grand total even though tax shows as zero.

Example

Workaround

Issue #8: Order State Dropdown Shows Statuses Instead of States

Description

In the Stores > Order Status > Assign Status to State interface, the "Order State" dropdown displays default statuses instead of state names. This creates confusion since statuses and states are distinct concepts.

Background: State vs. Status

Workaround

Issue #9: "Cannot Create Empty Shipment" Error

Description

When creating an invoice with shipment for orders using payment methods that don't support partial capture, the system displays error: "We can not created empty shipment".

Affected Payment Methods

• → Check/Money Order
• → Bank Transfer
• → Cash on Delivery
• → Some custom payment methods

Workaround